Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

30-Day Guarantee

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us.

If your return request is approved, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain types of items are non-returnable, including:

  • ❌ Perishable goods (food, flowers, plants)
  • ❌ Custom products (special orders, personalized items)
  • ❌ Personal care items (beauty products)
  • ❌ Hazardous materials, flammable liquids, or gases
  • ❌ Sale items and gift cards

Please contact us if you have questions or concerns about a specific item.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard return policy, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and inform you if the refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 business days.

1

Refund processed to your payment method

2

Bank processing time may apply (typically 3-5 days)

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.